Privacy Notice
Last updated: 27 July 2026
BUSYBEEOT DESIGN ("Busy Bee OT", "we", "us") is the data controller for personal data collected through this website. This notice explains what we collect, why, and who we share it with.
Data we collect
- Order data, email address, purchase records, and transaction identifiers.
- Support messages, anything you send us when you get in touch.
- Site usage, basic analytics such as pages visited and device type.
Why we use it
- To deliver your purchase and provide download links.
- To provide customer support and respond to your questions.
- To keep the site secure and prevent fraud.
- To improve our products and site (based on legitimate interests).
Legal basis
We process personal data to perform our contract with you (delivering the product), to comply with legal obligations (tax and accounting), and where we have a legitimate interest (security, improving our services). Marketing emails are only sent with your consent.
Who we share data with
- Paddle.com, our Merchant of Record. Paddle handles payment, tax, invoicing, and refunds. See the Paddle Privacy Policy.
- Hosting and infrastructure providers used to run this site and store files.
- Meta and TikTok, for advertising measurement and retargeting, via cookies/pixels on this site.
- Authorities where required by law.
Retention
Order records are kept for the period required for tax and accounting (usually 6-7 years). Support messages are kept for as long as needed to resolve your enquiry.
Your rights
You may request access to, correction of, or deletion of your personal data, and you may object to certain processing. To exercise these rights, contact us using the link on the homepage.
Security
We use industry-standard technical and organisational measures, including encryption in transit and access controls, to protect your data.
Children's Privacy
This site and its products are intended for parents, teachers, and therapists, not for use directly by children. We do not knowingly collect personal information from children under 13.
Cookies
We use cookies and similar tracking technologies, including advertising pixels from Meta (Facebook/Instagram) and TikTok, to measure ad performance and show relevant ads to people who may be interested in our products. These tools may collect information about your visit to our site, such as pages viewed and actions taken. You can control cookies through your browser settings, and opt out of personalized advertising through your Meta and TikTok ad preference settings.